Q: Do you have your own factory, and what is the production capacity?

A: We have our own 6,000㎡ standardized production base with a monthly output of over 1,000 units. We realize independent production and full-process quality control, and support large-volume bulk procurement and batch delivery.

Q: Do you support product customization, and what information is needed?

A: OEM/ODM customization is supported. Just provide drawings, parameters or requirements; protection level, frequency and voltage can all be adjusted as needed. The quality of customized products is consistent with that of standard ones.

Q: What certifications do your products have, and are they suitable for export?

A: All products have passed ISO9001 certification, and mainstream products can provide CE certification. We also support customization of UL/IEC and other destination-country certifications, and can provide a full set of export documents such as customs declarations and packing lists.

Q: What is the minimum order quantity (MOQ) and sample policy?

A: The MOQ for standard models is 1 unit for sampling; the MOQ for customized models depends on product complexity. The sample fee can be fully deducted when placing subsequent bulk orders.

Q: How long is the delivery time, and can you handle rush orders?

A: Standard models are in stock and can be shipped within 3–7 days; customized models take 15–30 days. Rush orders can be prioritized in production scheduling, and order progress can be tracked in real time.

Q: How to select the right model, and is technical support available?

A: Free model selection solutions are provided! Our engineers recommend suitable models based on load power × 1.2–1.5 times margin combined with the application environment. Installation support includes remote guidance or on-site assistance.

Q: What is the warranty and after-sales policy?

A: We offer a 1-year free warranty, and core components damaged by non-human factors will be replaced free of charge. We have after-sales outlets nationwide with on-site service available within 48 hours. Lifetime technical support is provided after the warranty period, and maintenance is only charged at cost.

Q: What are the core materials of your products, and how about their durability?

A: Core components are made of high-quality cold-rolled silicon steel sheets and pure copper windings, and the cabinet body is made of thickened cold-rolled steel plates. The products are heat-resistant and durable, suitable for harsh environments such as high temperature and dusty conditions.

Q: Can you provide production progress updates during order manufacturing?

A: Yes, we assign a dedicated customer service representative to follow up, send production photos/videos regularly, and synchronize order progress in real time, so that customers can keep track of the production status at any time.

Q: What delivery terms do you support for export?

A: We support various international trade delivery terms such as EXW, FOB and CIF, and can flexibly cooperate according to customer needs.

Q: Is slight heating and noise of the equipment normal?

A: Slight temperature rise and electromagnetic sound are normal. In case of abnormal overheating or strange noise, you can contact our after-sales service, and we will respond and troubleshoot within 24 hours.

Q: Can you provide project cases for reference?

A: We have a large number of successful cases in industrial plants, commercial complexes and mining construction sites, and can provide project documents and on-site photos for reference.

Q: Do you support OEM production, and is there any extra charge?

A: OEM/ODM branding is supported, and we can print customer LOGO and product information. A small plate-making fee is charged for small-batch branding, and the fee can be waived for large-batch orders.

Q: Can the protection level of switchgear be customized, and is it suitable for outdoor use?

A: Customization is available. The regular protection level is IP30/IP40 for indoor use, IP54 for humid/dusty environments, and IP65/IP67 can be customized for outdoor rainy environments.

Q: Can you cooperate in bidding and tendering projects?

A: We professionally cooperate in bidding and tendering projects, and can provide a full set of qualification documents, test reports and performance certificates to help customers win bids smoothly.